Terms and Conditions
Thank you for visiting the Prestige Chauffeurs website. This website is provided subject to the following terms and conditions – by visiting our website site You are deemed to have accepted them. By booking and using Our services you are deemed to have accepted all these Terms and Conditions.
In these Terms and Conditions the following expressions shall have the following meanings save where the context otherwise requires:
1.1 “You” the person who makes the booking and provide Details for the Trip.
1.2. “We” and/or “Us” Prestige Chauffeurs company, the provider of the services listed on this website.
1.3. “Terms” these terms and conditions between Prestige Chauffeur and You.
1.4. “Trip” the journey You wish to make from the pick-up address to the drop-off address provided by You.
1.5. “Passenger” any passenger carried in a Prestige Chauffeur vehicle.
1.6. “Special Requirements” any specific requirements You may have relating to disabled facilities, the gender of the driver or otherwise.
1.7. “Licensing Authority” any regional or national licensing authority responsible for licensing the operation of taxi, minicab, minibus or coach companies.
1.8. “Goods” any goods carried in a Prestige Chauffeur vehicle which is booked by You.
1.9. “Personal Data” the details which You provide regarding Your physical and email addresses, telephone number and Card details.
1.10. “Details” the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses and Your Personal Data.
1.11. “Agreed Pick-Up Point” the appointed place for You to be picked up as shown on Your booking details.
1.12. “Agreed Pick-Up Time” the appointed date and time for You to be picked up as shown on Your booking details.
1.13. “Booking” the booking placed by You for the supply of our services to You.
1.14. The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.
2. Use of Website
2.1. If You use this website and/or book a trip with Prestige Chauffeur, You agree to these Terms as the exclusive basis which governs such booking. If you are booking on behalf of someone else, You are representing that You have their authority to accept these Terms and Conditions on their behalf.
3.1. All content on this website including but not limited to all website design, text, graphics, underlying source code is copyright Prestige Chauffeurs unless otherwise stated. Visitors must not copy, distribute, or publish any material from this website. Without affecting our own or third party rights under copyright, you are not permitted to copy, alter or reproduce any content. Any use of Prestige Chauffeurs copyright material requires the formal written permission of Prestige Chauffeurs.
4. Alterations to the Terms and Conditions
4.1. We reserve the right to amend and/or change these or part of these Terms at any time. Any changes and amendments will be dated and deemed valid from the date they were posted on this website.
5.1. Should any provision of these Terms be pronounced invalid or unenforceable, then only the provision in question will be void, but the rest of these Terms will remain fully in effect. Instead of the invalid provision, a provision will apply that best approached the intention of the parties.
6.1. We may send a small file to Your computer when You visit the Website. This “cookie” will enable Us to track Your behaviour on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable Us to identify You and We shall not use it otherwise than in relation to this Website. You can set Your computer browser to reject cookies but this may preclude use of certain parts of this Website. We may disclose Your Personal Data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority.
7.1. The contract for the provision of the transport service is between You and Prestige Chauffeurs.
7.2. You hereby warrant to Us that You are legally able to make the Booking.
7.3. In making a booking with Us You must provide accurate Details and are responsible for any failure to do so.
7.4. We do not guarantee that we will be able to fulfil Your requirements and reserve the right to refuse any Bookings which You wish to make, and to cancel any Bookings You have made, and in such case to refund to You, in full and final settlement of any claims you might have, the Fee paid by You.
7.5. In the event, you need to amend or correct a booking you must contact Us directly. If there is a price increase caused by any change you request to the Services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested. If there is a price decrease caused by any change you request to the Services that you have booked, you will be refunded the difference in the price between the services originally booked by you, and the price of the new services you have requested. Any charge will be applied to your original payment method.
8.1. Full payment must be made at least 7 days prior to the date of the trip, otherwise full payment to be made at the time of booking.
8.2. All payments to be made by Card or bank transfer.
8.3. If paying by Card, in the event that Your Card payment is refused by Your Card issuer for whatever reason, We will not be able to fulfil Your Booking.
8.4. We will provide You with a receipt for Payment by email to the email address you registered with the Booking.
8.5. If you do not indicate any additional luggage when booking, resulting in a larger size vehicle being required, then the We may charge you extra. Any other extra services which are not requested when You make your booking might incur extra changes.
8.6. In the event that You make any deviations from the route and/or address that You provided when doing the booking You may be subject to additional charges.
9.1. We are not responsible to You for, or insured in respect of, any damage or loss that may be sustained by Your Goods in the course of a Trip and it is Your exclusive responsibility to have such Goods insured in respect of such damage or loss.
10. Cancellation of Booking and Refunds
10.1. In the event that You are not available at the Agreed Pick-Up Point within 20 minutes of the Agreed Time, it will be at Our discretion to treat Your non-availability as a cancellation and You will not be entitled to any refund of the Fare, and any Card Costs that you may have paid in advance.
10.2. In the event that you do not wish to use the Services for any reason and do not cancel the Booking by contacting Us at least 24 hours in advance, no refunds will be provided.
10.3 In the event that you wish to cancel a return leg of your journey, you will not be entitled to any refund.
10.4. Any refunds due to you for cancellations will be processed to the card used to make the payment within up to 5 business days (business days being Monday to Friday). Once the refund is processed by Us it can take from 5 to 10 working days for the funds to show on your account, this depends on the Card provider that You use.
10.5. In the event that You provide inaccurate details including but not limited to an invalid or missing; postcode, postcode causing traffic violation, customer name, email address, telephone number, you will not be entitled any refund and may incur additional charges from Us in order to complete the Trip.
11.1. We reserve the right within its reasonable discretion to terminate the Trip, if You or Your party’s conduct or behaviour is disruptive in any way and/or affects Your safety or that of the driver of the vehicle. We don’t accept liability for any extra costs incurred by You/or Your party as a result of Us doing so.
11.2. Passengers are not permitted to take alcoholic drinks onto the vehicles for the purpose of consuming them during the Trip.
11.3. The driver further reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs.
12. Limitations and Exclusions
12.1. We shall not undertake the carriage or delivery of:
- money or securities, antiques, precious metals, furs, or jewellery or value, any goods or property (of whatsoever nature) of an intrinsic value of more than £50.
- any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing Scottish Law, and/or
- any goods or property (of whatsoever nature) which may deteriorate in transit.
12.2. We shall have no liability whatsoever for loss or damage, however arising in relation to the clause 12.1 of this agreement.
12.3. Without prejudice to the provisions of clause 10.1 the We shall not in any event be liable directly or indirectly for:
- consequential loss (whether for loss or profit or otherwise); and/or
- loss, damage and/or breakage to any fragile items whatsoever whether arising from the acts, omissions or negligence of Us and/or Our employees and/or agents or arising otherwise howsoever.
12.4. Without prejudice to the generality of clauses 10.1 and 10.2 in particular We shall not be liable for any loss and/or damage arising directly or indirectly from:
- breakdown, accident, adverse weather conditions
- any act or omission on Your part.
- any clause, act or circumstance beyond Our control (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority, or other conditions amounting to force majeure).
13. Disputes and Governing Law
13.1 The parties hereto submit to the exclusive jurisdiction of the Courts of Scotland.